Frequently asked Questions

 

Product Search:

Search for your favourite products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

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Shipping Costs:

We are a Canadian business that ships anywhere in North America & Internationally. Shipping is complimentary on orders over $1,000.  A flat shipping rate of CAD $20 will be applied to orders below $1,000 within North America.  A flat shipping rate of CAD $30 will be applied to all orders below CAD 1000 when shipping to countries outside of North America.

For orders in Canada and the United States, please allow 5-10 business days for shipment. Shipping times vary depending on destination and method of shipment.  Please request an estimated delivery date if needed.  For urgent shipping requests, email us at info@stirringgroup.com or call us at 613 400 3474. 

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What is Buyer Protection:

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.

• The item you received was not as described.

• The item you received that was assured to be genuine was fake.