Frequently asked Questions

 

Product Search:

Search for your favourite products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

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Shipping Costs:

We are a Canadian business that ships anywhere in North America & Internationally. Shipping is complimentary on orders over $1,000.  A flat shipping rate of CAD $20 will be applied to orders below $1,000 within North America.  A flat shipping rate of CAD $30 will be applied to all orders below CAD 1000 when shipping to countries outside of North America.

For orders in Canada and the United States, please allow 5-10 business days for shipment. Shipping times vary depending on destination and method of shipment.  Please request an estimated delivery date if needed.  For urgent shipping requests, email us at or call us at 613 400 3474. 

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What is Buyer Protection:

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.

• The item you received was not as described.

• The item you received that was assured to be genuine was fake.